Shipping & Delivery

Delivery

Available delivery options and any charges are shown at checkout before you pay. You can confirm whether delivery is available for your address when you place your order.

Delivery times

Order preparation and transit both affect delivery time. Where available, checkout shows an estimate for your destination. Actual timing can vary by courier, destination and customs processing. If we become aware of a significant delay, we will email you.

Destinations

We deliver to the destinations available at checkout. If your country is not listed, please email contact@altairluggage.com before placing your order.

Tracking

When your order leaves us, we will email a dispatch confirmation with its tracking number. You can follow its progress on our tracking page. The first courier update can take 24 to 72 hours to appear.

Items from one order may arrive in separate parcels. There is no extra delivery charge for this.

Customs and import charges

For deliveries outside the European Union, customs duty, import tax or handling charges may apply. Unless checkout explicitly says these charges are included, the recipient may have to pay them separately. Please check the information shown at checkout before placing your order.

Need help?

Please check your delivery address before placing your order. We may be able to change it before dispatch. If delivery takes longer than the estimate shown at checkout or tracking has not changed for an unusually long time, email contact@altairluggage.com with your order number. We will look into it and explain the next steps.